Ready for your first scan. Backed through the night.
We set up your venue, train your team and stay on the other end of the phone when it matters.
Set up for your venue
Your entrance modes, venue settings, staff access, Admin portal and team chat alerts, configured with you.
Train your team
Everyday checks, guest lists, events and the portal, practised before the first busy shift.
Your devices checked
We check your phones or iPads, cameras and the connection at the door before rollout.
Updates without fuss
We’ll tell you what’s new and when to refresh the app on your door devices.
Email support
Include your venue name, the device, the time it happened and a short description. Please don’t send ID photos or guest details by email.
24-hour urgent support
For urgent problems during trading, like the scanner being down or staff locked out. Marc or Jake answers, any time of night. For everything else, email us.
Common questions
Which devices does Okayd run on?
Phones and iPads you already own. Add it to the home screen from Safari or Chrome. We’ll check your exact devices with you before rollout.
What happens if the wifi drops?
Scand keeps your bans and watch lists on the device, so the door can still check guests with no internet. Everything uploads when you’re back online.
How long are scans kept?
Deleted after 30 days, unless kept for an active ban or a police request. Records the police have formally asked about are kept for up to 12 months.
Can a staff member reset their own two-step sign-in?
No. A manager resets it from the Admin portal, so a lost phone can’t be used to get in.
Questions before you start?
Talk to us about your venue and we’ll walk you through setup.